Privacy Policy

Effective Date: February 1st, 2026

Healing Journey Acupuncture and Wellness (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, and protect information when you visit https://healingjourneywellness.com (the “Website”).

1. Information We Collect

A. Website Information

When you visit our Website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the Website
  • Cookies and usage data
  • Information voluntarily submitted through contact forms

B. Appointment & Health Information

If you schedule appointments, complete intake forms, or communicate with us regarding services, we may collect:

  • Name
  • Contact information
  • Insurance information
  • Health history and treatment information

Health-related information is handled in accordance with applicable federal and state privacy laws, including HIPAA, as described in our Notice of Privacy Practices.

2. How We Use Information

We use collected information to:

  • Schedule and manage appointments
  • Provide healthcare services
  • Communicate administrative updates
  • Process payments
  • Improve Website functionality
  • Comply with legal obligations

We do not sell your personal information.

3. Third-Party Service Providers

We may use third-party service providers for:

  • Appointment scheduling (e.g., Unified Practice)
  • Payment processing
  • Website hosting
  • Analytics (e.g., Google Analytics)
  • Email communications

These providers may collect information in accordance with their own privacy policies.

4. Protected Health Information (HIPAA)

If you become a patient of Healing Journey Acupuncture and Wellness, your protected health information (PHI) is governed by federal and state healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Our full Notice of Privacy Practices, provided through our electronic health record (EHR) system and patient intake process, describes how medical information may be used and disclosed and outlines your rights regarding that information.

This Website Privacy Policy applies to website usage and general communications only and does not replace our HIPAA Notice of Privacy Practices.

5. Cookies & Analytics

We use cookies and similar technologies to improve user experience and analyze Website traffic.

We use Google Analytics to understand Website usage patterns. Google may collect information such as your IP address and browsing behavior in accordance with its privacy policy.

You may disable cookies through your browser settings.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Healthcare records are retained in accordance with applicable federal and Pennsylvania state record retention laws.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no online transmission method is 100% secure.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of certain website data

Requests related to medical records are governed by HIPAA and applicable healthcare regulations.

9. Embedded Content

Our Website may contain embedded content (e.g., videos or social media feeds). Embedded content behaves as if you visited the originating website and may collect data in accordance with that site’s policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Website after updates constitutes acceptance of the revised policy.

11. Contact Information

Healing Journey Acupuncture and Wellness
999 West Chester Pike, Suite 106
West Chester, PA 19382
Email: hello@healingjourneywellness.com