Terms and Conditions

Welcome to Healing Journey Acupuncture and Wellness

Effective Date: February 1st, 2026

Welcome to Healing Journey Acupuncture and Wellness (“Company,” “we,” “our,” or “us”).

By accessing or using our website located at https://healingjourneywellness.com (the “Website”), you agree to be bound by these Terms and Conditions.

If you do not agree, please do not use this Website.

1. Medical Disclaimer

The content on this Website is provided for informational and educational purposes only and is not intended as medical advice, diagnosis, or treatment.

Use of this Website does not establish a practitioner-patient relationship. Always consult a qualified healthcare provider regarding medical conditions or treatment decisions.

2. No Emergency Services

This Website is not intended for emergency medical situations.
If you are experiencing a medical emergency, call 911 or seek immediate care.

3. Appointment Scheduling & Payments

If you schedule appointments or submit payments through the Website:

  • You agree to provide accurate information.
  • You understand that cancellation and refund policies apply as stated at the time of booking.
  • We reserve the right to refuse service in accordance with applicable law.

4. HIPAA & Privacy

We are committed to protecting your personal and health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

For information regarding how we collect and use your data, please review our Privacy Policy.

5. Intellectual Property

All content on this Website, including logos, text, graphics, images, and design elements, is the property of Healing Journey Acupuncture and Wellness unless otherwise noted.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent.

6. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of external sites.

7. Limitation of Liability

To the fullest extent permitted under Pennsylvania law:

  • We make no guarantees regarding uninterrupted access to the Website.
  • We are not liable for technical errors, outages, or inaccuracies.
  • Website use is at your own risk.

Nothing in this section limits liability that cannot legally be excluded.

8. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania and applicable federal law.

Any disputes shall be resolved in the courts located in Chester County, Pennsylvania.

9. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of revised Terms.

10. Contact Information

Healing Journey Acupuncture and Wellness
999 West Chester Pike, Suite 106
West Chester, PA 19382
Email: hello@healingjourneywellness.com

11. Communications Consent

By providing your phone number and/or email address through this Website or during appointment scheduling, you consent to receive administrative communications from Healing Journey Acupuncture and Wellness, including appointment confirmations, reminders, intake form notifications, billing communications, and service updates.

You may opt out of promotional or marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly. Opting out of administrative messages may impact appointment-related communications.

12. Cancellation and No-Show Policy

Cancellation & No-Show Policy

Your appointment time is reserved exclusively for you. Late cancellations and missed appointments prevent us from offering that time to another patient and directly impact our providers.

We require a minimum of 48 hours’ notice for all appointment cancellations or changes.

Appointments canceled with less than 48 hours’ notice or missed appointments (no-shows) will be charged a cancellation fee equal to the full cash rate of the scheduled visit, charged to the card on file.

Current Cancellation Fees:

  • Initial Visit: $195
  • Follow-Up Visit: $130

These fees are not billable to insurance and are the patient’s sole responsibility.

13. Payment Authorization, Insurance Responsibility, and Chargebacks

By purchasing services, scheduling appointments, or providing payment information through this Website or in person, you authorize Healing Journey Acupuncture and Wellness to charge applicable fees for services rendered.

If you provide insurance information, you acknowledge and agree that:

  • You are responsible for all copayments, coinsurance, deductibles, and non-covered services as determined by your insurance carrier.
  • Insurance coverage verification is not a guarantee of payment.
  • You remain financially responsible for any balance not paid by your insurance provider.

You authorize us to charge your payment method on file for outstanding balances, copays, deductibles, cancellation fees, or patient-responsible amounts in accordance with your insurance explanation of benefits (EOB).

You agree to contact us directly to resolve any billing concerns prior to initiating a chargeback or payment dispute with your financial institution.

Initiating unwarranted chargebacks for services rendered may result in additional collection actions permitted under applicable law.

14. Testimonials and Results Disclaimer

Any testimonials, reviews, or success stories displayed on this Website reflect individual experiences and are provided for informational purposes only.

Individual results may vary. Testimonials are not guarantees of specific outcomes and should not be interpreted as such.

15. Website Accessibility

Healing Journey Acupuncture and Wellness is committed to making our Website accessible to all individuals. We strive to ensure that our Website content is usable and accessible in accordance with applicable accessibility standards.

If you experience difficulty accessing any part of the Website, please contact us so we may assist you and improve accessibility.

16. Force Majeure

Healing Journey Acupuncture and Wellness shall not be liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, public health emergencies, government actions, power outages, internet disruptions, or other unforeseen circumstances.

17. Package Expiration Policy

To support continuity of care and scheduling availability, our pre-paid treatment packages are intended to be used within a reasonable time frame.

Package Expiration Guidelines:

  • 6-Visit Package: Valid for 3 months from date of purchase
  • 10-Visit Package: Valid for 6 months from date of purchase
  • 20-Visit Package: Valid for 12 months from date of purchase

Packages are designed to encourage consistent treatment and optimal clinical outcomes. Expiration periods help ensure treatment plans remain current and medically appropriate.

Unused visits do not automatically roll over beyond the expiration date. If you experience extenuating circumstances (medical, family, or other significant events), please contact our office prior to expiration so we can review your situation.